FAQs
Frequently asked questions
About York Delivery Pharmacy
York Delivery Pharmacy is a UK-registered online pharmacy offering prescription dispensing, delivery services, and professional pharmacy consultations throughout the York area and beyond.
Yes. We are registered with the General Pharmaceutical Council (GPhC) and comply with all UK pharmacy regulations and standards.
Absolutely. All personal, medical and prescription information is handled securely in accordance with data protection laws (e.g. GDPR). Only authorised staff have access to your records.
Prescriptions & Ordering
You can nominate York Delivery Pharmacy as your chosen pharmacy through our ‘nominate us’ page or through your GP. We will then liaise with your GP to ensure future prescriptions are sent directly to us.
Yes — under the NHS Electronic Prescription Service (EPS), you can switch your nominated pharmacy at any time.
Whilst this is not essential, if you wish to you can. Once you nominate York Delivery Pharmacy, the team here will contact your GP to let them know that York Delivery Pharmacy is now your nominated pharmacy.
We accept NHS prescriptions, repeat prescriptions, and (where applicable) private prescriptions.
Yes — carers or family members may order on behalf of a patient, with their permission, providing necessary identity and prescription details.
Delivery
Delivery is always free.
Same or next working day delivery depending on the time the order is placed and stock availability.
You may specify a safe place (e.g. with a neighbour or in a designated spot) when placing your order. If delivery fails, we will leave a card so you can rearrange re-delivery.
Medication and Safety
Costs, Exemptions & Payment
Yes — we accept the same NHS Prepayment Certificates (PPC) and exemptions that you would use at a local pharmacy.
You can submit your exemption certificate details when signing up on our ‘Nominate us’ page or inform us via phone or email.
No. Our prescription and delivery services are transparent. For NHS prescriptions, there are no hidden delivery charges.
Consultations & Support
You can call us, email us, or fill out a ‘contact us’ form specifying you’d like to speak to a pharmacist. We aim to respond promptly.
Yes — we offer private (non-NHS) consultations and services. Please contact us for details on availability.
Our standard customer support hours are Monday – Friday: 8:30 AM – 5:00 PM. Outside those hours, you can still send queries via WhatsApp, email, ‘contact us’ page and we’ll respond on the next working day.
info@yorkdeliverypharmacy.co.uk
01904 463231
3a Centurion Office Park, Tribune Way, Clifton Moor, York, YO30 4RY
07983361624
